Please be advised that we will be closed over the festive period from Friday 20th December to Monday 6th January 2025.
We will endeavour to ensure all orders placed before the shutdown are dispatched in time for Christmas, however, due to high demand and courier delays during this busy period, we cannot guarantee delivery before Christmas for orders placed close to the shutdown date.
Orders placed during the shutdown period will be processed as soon as we reopen on 6th January 2025.
Once we have processed your order delivery is estimated to take place within 10-15 working days. For regions like Aberdeenshire, Inverness-shire, Wales, Devon, or Cornwall, delivery may take 15-20 days. You will receive a text message one business day before delivery. Deliveries are scheduled as all-day appointments without specific time slots.
We only offer kerbside delivery. Our drivers are not insured to carry glass into your home or place of business, so please do not ask them to. Our drivers will unload your glass onto the pavement outside your address where possible, however due to the size and weight of some products, please ensure that you make suitable arrangements beforehand.
Shipping destinations:
- We deliver to Mainland UK and the Scottish Highlands
- Local deliveries will be covered by the Express Glass Warehouse transport team
- Third parties will be used for any non-local destinations
- Shipping costs will vary depending on size of order and location
Shipping times:
- Local delivery will take approximately 10-15 working days
- Cornwall / Devon / Wales will take approximately 15-20 working days
- Scotland will take approximately 15- 20working days
- Rest of the UK will take approximately 10 – 15 working days
*The following delivery times apply for all laminated glass products:
- Local delivery will take approximately 15-20 working days
- Cornwall / Devon / Wales will take approximately 20-25 working days
- Scotland will take approximately 20- 25 working days
- Rest of the UK will take approximately 15 – 20 working days
*Please note, that while we will do our upmost to stick to these estimates, we cannot guarantee delivery dates due to the nature of the glass production process, and several other factors, including, but not limited to, busy periods, glass shortages, courier disruptions, and **niche products.
Contact Information: Ensure accurate contact details. Incorrect information can lead to delays.
Access Requirements: Inform us of any restricted access areas. Failed deliveries due to access restrictions may incur re-delivery charges.
Rescheduling: Contact us at least one day prior to the scheduled delivery to cancel or reschedule. Rearrangements typically take 3-5 working days.
Inspection: Inspect goods upon receipt. If items are damaged or incorrect, refuse the delivery and return the items with the courier.
**We provide a range of niche product, of which we do not process on a regular basis, and therefore are likely to incur longer delivery times. These products include:
- Bronze and grey tinted mirrors
- All antique mirrors
- 15mm clear and low-iron glass
- Bronze and grey tinted glass
Liability
Delivery Estimates: Delivery times are estimates and not guaranteed. We are not liable for delays caused by factors beyond our control, such as vehicle breakdowns or adverse weather conditions.
Costs and Expenses: We are not liable for any direct or indirect costs resulting from late, damaged, or incorrect delivery. Book contractors only after receiving and inspecting goods.
Delivery Costs:
Delivery charges are calculated based on your postcode. This information will be clearly displayed on the checkout page.
Return Policy
Made-to-Order Items: No refunds for cancellations due to change of heart, product no longer required, or incorrect specifications provided.
Refund Conditions: Partial or full refunds may be offered for products damaged in transit or delays in processing. You must notify us within three working days for return authorisation.
Faulty Products: If a product is faulty, contact us with evidence of the issue. We offer a free collection service for faulty items, and we aim to provide replacements within 2-5 working days.
Re-stocking Fee: A £12.00 re-stocking fee applies to returned fittings.
Returns Process:
- You must contact us within three working days to report any issues.
- Provide photographs and detailed descriptions of any damage or faults.
- Pack the items securely in their original packaging for return.
Non-Returnable Items: Custom-made or bespoke items cannot be returned unless they are faulty.
Refund Processing:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days.
Contact Information: For any queries or concerns, contact us at 020 8500 1188 or via email at info@expresstoughening.com.
By providing this detailed shipping and returns policy, we aim to offer clarity and protection for our customers while ensuring our business operations run smoothly. Thank you for shopping with Express Toughening!
