Please be aware that due to high demand, orders placed after 17/11/2023 may not be delivered before Christmas. However, we will endeavour to dispatch your products as quickly as possible.

Shipping Policy

Please note that Express Toughening Ltd. only offer curbside delivery. This means our drivers will unload your glass onto the pavement outside your address. Our drivers are not insured to carry glass into your home or place of business, so please do not ask them to. Due to the size and weight of some products, please ensure that you make suitable arrangements beforehand.

Shipping destinations:

  • Express Toughening Ltd deliver to Mainland UK and the Scottish Highlands.
  • Local deliveries will be covered by the Express Toughening Ltd transport team.
  • Third parties will be used for non-local destinations.
  • Shipping costs will vary depending on size of order and location.

Shipping times:  

  • Local delivery will take approximately *10-15 working days
  • Cornwall / Devon / Wales will take approximately *15-20 working days 
  • Scotland will take approximately *15- 20 working days 
  • Rest of the UK will take approximately *10 – 15 working days

*The following delivery times apply for all laminated glass products:

  • Local delivery will take approximately *10-15 working days
  • Cornwall / Devon / Wales will take approximately *15-20 working days 
  • Scotland will take approximately *15- 20working days 
  • Rest of the UK will take approximately *10 – 15 working days

*Please note, that while we will do our upmost to stick to these estimates, we can not guarantee delivery dates due to the nature of the glass production process, and a number of other factors, including, but not limited to; busy periods, glass shortgaes, courier disruptions.

Under no circumstances can we be held liable for any direct, indirect or consequential costs, charges or expenses arising directly or indirectly as a result of late, damaged or incorrect delivery of goods. This includes, but is not limited to, contractors’ fees. You should not book a contractor on the basis of an expected delivery date and we would strongly recommend that you only do so when you have the goods in your possession and have checked that they are both suitable and undamaged.

Refund and Returns Policy

Express Toughening Ltd may, but are under no obligation to honour requests for refunds for the following reasons:

  • Non-delivery of the product – Due to an issue with the mail or courier service, you may not receive delivery confirmation. Depending on the price of the product, Express Toughening Ltd. may require you to first show proof that you have submitted a report to the mail service or courier company describing the missing item.
  • Irreparable defects with the product – Although all the products are thoroughly quality checked before release, unexpected defects may occur. This reason should be submitted to our Support Team for its approval of your refund request.
  • Product not-as-described – A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check all sizes and measurements for each type of the product selected before submitting and confirming the order.

For more information please contact us on 020-8500-1188